24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for all of our Linux cloud hosting service. Even if you are not our client yet and you have some questions, we can assist you without delay and provide you with the needed information, in order to give you a choice to make the very best decision when you acquire your new web hosting account. We are available any time, including weekends and holidays, and we provide several means of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have a couple of phone numbers worldwide, therefore you are able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for a few days to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed help, particularly when your site is not functioning as it should be for some reason. All of our Linux semi-dedicated service come with 24/7 customer and tech support, thus in case anything happens, you'll be able to use a number of ways to get in touch with us - phone line with multiple local numbers worldwide, live chat, email messages and support tickets. The first two options are for pre-sales, billing and general matters, so if you don't have an account yet, for example, you will be able to receive additional information for our solutions, or we can assist you with less complex technical issues. The second two options are for strictly tech troubles or everything that is more time-consuming considering that it is more convenient to follow the correspondence between you and our tech support team. The guaranteed maximum answer time for them is only one hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day in order to receive support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
With our Linux VPS servers, you won't need to wait for more than an hour in order to get help for any difficulty that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets which you open through your billing Control Panel or emails which you send to our technical support team. Furthermore, we have local telephone numbers in a number of countries globally and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there's always somebody to help you promptly. If you need help with third-party software, that you cannot deploy or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will benefit from quick support when you purchase a dedicated server from our company. Our customer and tech support teams are available 24/7/365, therefore every time you open a support ticket via your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs longer time to be resolved or when it should be given to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.