A live chat is one of the many channels of communication offered by some web hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word compared to a telephone call with a representative. Furthermore, when the problem that you have needs some time to be reviewed and taken care of, you'll be able to do something different at the same time instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service completely free provided that you have world wide web accessibility even if your hosting supplier is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that a lot of situations are quickly resolved when you speak to a live person, we provide a live chat service for all of our prospective and active customers. The chat is online every single day and our support agents will help you with a number of questions and situations. If you aren't our customer yet, you're able to learn more about our cloud hosting plans and the web hosting environment in general so that you can be certain that your websites will operate effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of issues with any of our solutions, you will be able to get in touch with us through the live chat and we will provide the required info or help you troubleshoot the issue. You will have to open a support ticket for certain problems which require more time or the help of a sysadmin, still for a variety of basic issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on holidays and weekends. It is the perfect way to learn more details about our Linux semi-dedicated service if you don't have an account yet or to get a problem resolved if you are a client and our support representatives will help you instantly regardless of the time of the day you join our chat. If you are unsure which plan is more suitable for your web sites, in case you need advice whether you should order a certain upgrade and how to order it or in case you have difficulties setting up an email account on your PC, you will be able to get in touch with us and we will provide you with the required details instantly. Our live chat is online even after our telephone lines are off for the day, so when you have an account here, you can rest assured that you will always benefit from instant help with any question or issue that comes up.