One-Hour Response Guarantee in Cloud Hosting
If you are using any of our Linux cloud hosting service and you have an inquiry or experience some obstacle, you can touch base with us 24/7/365 by submitting a tech support ticket or by writing an email and we’ll make sure that you obtain a response in no more than 1 hour. If the issue can be resolved, we will do it before we get back to you, while in case there’s something that you have to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, etc. Usually, you’ll get a reply within no more than thirty minutes, which means that waiting for hours on end or even for more than one day to receive support is something impossible. Our one-hour reply time guarantee applies to any inquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff reps will be at your service at all times and they will reply to any ticket that you send via your hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general enquiry related to your semi-dedicated server or you face an obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you, as we are available 7 days a week to address any general, billing or technical issue. If you contact us about anything that’s within our power, we’ll sort it out before we respond, which means that you won’t have to wait for hours or days while the problem persists. In case there’s something that you need to do on your end, we’ll give you the necessary information – what workable solutions to try, what steps to take, etc.