Customer Support Channels
A 1–Hour Response Guarantee
Each assistance request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail needs additional assistance from an admin, we’ll forward it and leave a note to notify you that your matter is being examined. If you take advantage of the Managed Services package, all of the server management tasks included there will be completed at a time of your liking.
An Outstanding Help Desk Support Service
- We’ll be at your disposal 24–7 to answer any enquiries that you may have pertaining to our Hosting Control Panel and any of the applications that we have installed for your convenience on the server. If you also require assistance tackling server management procedures, consider our Managed Services package, which includes backup space, weekly OS updates, server monitoring and rebooting procedures, plus installation and problem troubleshooting procedures.
An Intuitive Help Area
Each dedicated server includes our charge–free Hosting Control Panel, which features a circumstantial knowledgebase and a group of educational video tutorials. Whenever you require assistance working with the Hosting Control Panel, just press the Videos or Help buttons in the top right corner.