A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, enterprise–class hardware configuration and a heavily modified Linux distro. Thus, no matter what your site is, or how many visitors you have, or even in case there is a DoS assault, our web hosting servers will stay up and your websites will stay visible online.
All Linux cloud hosting service plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s very important to also build your own network architecture. That’s why we built a custom internal network in each one of our data center facilities. Based on enterprise–level Juniper switches and routers, our internal network allows for extraordinarily fast data transfer speeds and is completely redundant.
Thus, you will enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, irrespective of which web hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all potential risks with our cloud hosting packages and while our company offers top–notch client support, there are cases when the client is simply not content with what we are offering. Or he needs to upgrade to a more robust hosting solution, like a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely satisfied, you will receive a full refund.
24/7 Technical Support
In the event that you own a web hosting firm, your support engineers are of supreme importance. For this reason, we’ve meticulously selected a very capable group of technical support engineers, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our hosting services.
And not just that, we offer a 1–hour response time guarantee. All technical support tickets are replied to in under one hour and our average support ticket response time is less than 20 minutes!